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Customer Feedback

Our store has only been open a short time, but we are getting some very positive feedback from our customers. Take a look to see what they said about us. We are always please to receive feedback to let us know that we are doing a good job and help us to improve our service. Drop us a line at: sales@coolchesscanada.com.

"A little while ago I was surfing the Internet in order to purchase a chess set for my grandson and came upon a web site named Cool Chess Canada.  Their prices appeared competitive with other sites and, since they are located in the Greater Toronto area, I decided to place an order with them.  I was pleasantly surprised that within a few days the shipment arrived at my door and, on top of everything, it contained a chess related gift that I did not actually order and did not pay for!"

T. Simon, Ontario. (Mr. Simon received a free chess clock as thanks for being our first customer. We aim to have similar promotions in the future).

"Cool Chess Canada had quick and easy payment with fast shipping.  The Premier Staunton pieces were even better than I'd expected. I'll be passing this site along to all the members of my chess club. Nice to have a Canadian option with such great products and refreshingly great service."

A. Morand, Ontario.

"Cool Chess Canada delivered my set to me very quickly. The quality of the set was exceptional for the price and the service was amazing..."

P. Leone, Ontario.

"Excellent service! Thank you!"

A. Kachra, Ontario.

"I just bought and received the Premier set with the board and carrying case. I'm impressed by a number of things: the attractive design, the solid feel, and the no-nonsense weight of the pieces; the fact that all the pieces actually fit into the little pockets inside the case; the two extra queens; the reasonable price; and the fast and friendly service. A great product and a good company to deal with. I hope they're around for a long time."

P. B. Raabe Ph.D, British Columbia. Full-time philosophy professor; part-time chess enthusiast.

"It arrived today!  Thank you for excellent service."

T. Kooy, British Columbia.

"It was absolutely a pleasure dealing with your company!"

L. Canner, Ontario.

"Everything is great."

A. Neal, Ontario.

"Thank you for the prompt delivery!"

J. Koopman, Ontario.

"Cool Chess understood our needs and helped us purchase appropriate
equipment for our new school chess club. Cool Chess order also came
exceptionally fast! I would rate your customer service as excellent!"

M.H., Ontario.

"This chess set is great and exceeds my expectations!"

R. Lupan, Ontario.

"Thank you for the goods. They were delivered this morning. I opened the box like a kid on xmas morning. I am very happy with the delivered items. Thank you so much for this. You are amazing."

M. Morissette, Quebec.

"I've just received the French Staunton Chess Set and board you sent me. All I can say is "Wow!" What great value for the money. The workmanship is really top notch."

P. B. Raabe, British Columbia.

"I can't tell you how delighted I am upon the receipt of the chess set we ordered just a few days ago. Your prompt processing and delivery is very much appreciated, especially at this busy time of year."

P. Drake, Nova Scotia.

"I am very impressed with the quality and service at Cool Chess Canada!"

B. Castillo, Ontario.

“If you’re searching the web for the right place to order a chess set, you can stop now and order from Cool Chess Canada. I ordered a set and received it promptly and was thrilled with the quality of the chess set. I promptly ordered a second rosewood set for my Dad’s birthday. Great value in high quality sets and boards.”

T. van Dreumel, Ontario.

"Your service is A+++, and I would definitely buy from you again."

D. Peleg, Quebec.

"You certainly have made this a great experience for me as a customer, I will be using your company in the future and recommending you to others."

T. Patterson, New Brunswick.

"My chess set arrived minutes ago. Fantastic pieces set (Wow! I love the Knight!), very nice board. Everything is in perfect shape, nicely packed. Thanks for everything!"

J. Landry, Quebec.

"We were shopping for a quality chess set at a reasonable price point. We checked stores in Toronto and on the web. CoolChessCanada had the most attractive sets and best combination of quality and price. We ordered, received excellent customer service, and are enjoying our set immensely."

S. McNair, Ontario.