Customer Feedback

Take a look to see what our customers say about us. We are always please to receive feedback to let us know that we are doing a good job and help us to improve our service. Drop us a line at:

"A little while ago I was surfing the Internet in order to purchase a chess set for my grandson and came upon a web site named Cool Chess Canada.  Their prices appeared competitive with other sites and, since they are located in the Greater Toronto area, I decided to place an order with them.  I was pleasantly surprised that within a few days the shipment arrived at my door and, on top of everything, it contained a chess related gift that I did not actually order and did not pay for!"

T. Simon, Ontario. (Mr. Simon received a free chess clock as thanks for being our first customer. We aim to have similar promotions in the future).

"Cool Chess Canada had quick and easy payment with fast shipping.  The Premier Staunton pieces were even better than I'd expected. I'll be passing this site along to all the members of my chess club. Nice to have a Canadian option with such great products and refreshingly great service."

A. Morand, Ontario.

"Cool Chess Canada delivered my set to me very quickly. The quality of the set was exceptional for the price and the service was amazing..."

P. Leone, Ontario.

"Excellent service! Thank you!"

A. Kachra, Ontario.

"I just bought and received the Premier set with the board and carrying case. I'm impressed by a number of things: the attractive design, the solid feel, and the no-nonsense weight of the pieces; the fact that all the pieces actually fit into the little pockets inside the case; the two extra queens; the reasonable price; and the fast and friendly service. A great product and a good company to deal with. I hope they're around for a long time."

P. B. Raabe Ph.D, British Columbia. Full-time philosophy professor; part-time chess enthusiast.

"It arrived today!  Thank you for excellent service."

T. Kooy, British Columbia.

"It was absolutely a pleasure dealing with your company!"

L. Canner, Ontario.

"Everything is great."

A. Neal, Ontario.

"Thank you for the prompt delivery!"

J. Koopman, Ontario.

"Cool Chess understood our needs and helped us purchase appropriate
equipment for our new school chess club. Cool Chess order also came
exceptionally fast! I would rate your customer service as excellent!"

M.H., Ontario.

"This chess set is great and exceeds my expectations!"

R. Lupan, Ontario.

"Thank you for the goods. They were delivered this morning. I opened the box like a kid on xmas morning. I am very happy with the delivered items. Thank you so much for this. You are amazing."

M. Morissette, Quebec.

"I've just received the French Staunton Chess Set and board you sent me. All I can say is "Wow!" What great value for the money. The workmanship is really top notch."

P. B. Raabe, British Columbia.

"I can't tell you how delighted I am upon the receipt of the chess set we ordered just a few days ago. Your prompt processing and delivery is very much appreciated, especially at this busy time of year."

P. Drake, Nova Scotia.

"I am very impressed with the quality and service at Cool Chess Canada!"

B. Castillo, Ontario.

“If you’re searching the web for the right place to order a chess set, you can stop now and order from Cool Chess Canada. I ordered a set and received it promptly and was thrilled with the quality of the chess set. I promptly ordered a second rosewood set for my Dad’s birthday. Great value in high quality sets and boards.”

T. van Dreumel, Ontario.

"Your service is A+++, and I would definitely buy from you again."

D. Peleg, Quebec.

"You certainly have made this a great experience for me as a customer, I will be using your company in the future and recommending you to others."

T. Patterson, New Brunswick.

"My chess set arrived minutes ago. Fantastic pieces set (Wow! I love the Knight!), very nice board. Everything is in perfect shape, nicely packed. Thanks for everything!"

J. Landry, Quebec.

"We were shopping for a quality chess set at a reasonable price point. We checked stores in Toronto and on the web. CoolChessCanada had the most attractive sets and best combination of quality and price. We ordered, received excellent customer service, and are enjoying our set immensely."

S. McNair, Ontario.

"Beautiful, gorgeous, stunning, how generously perfect What pleasure to have received the Leningrad set; certainly surpassing all my expectations. My game play seems to just have endowed itself with a deeper feel of play just because of it's being played out on a work of art. Thanks for all your professionalism, and love for your trade.  You have insured me and my family with a legacy of exquisite chess for a life time to come. Thank you. Most sincerely yours,  One heck of a satisfied customer!"

M. Houde, Quebec.

"Thanks so much for your excellent service!"

G. Lakatos, Ontario.

"Wanted to let you know the Chess Set arrived, thank you so much. I can't believe the quick service, much appreciated!"

A. Scowcroft, Ontario.

"I received Lardy chess pieces with storage box, fits ok with chess board. Good package. Thanks for the letter I’ll pass the cards around and recommend Cool Chess Canada to family and friends. Its good there’s a Canadian chess store."

A. Ratelle, British Columbia.

"I just received my order, and would like to tell you how pleased I am with the set. Your website, great packaging and prompt service are to be commended. I will most assuredly do all I can to promote Cool Chess."

G. Turnbull, Ontario.

"After searching numerous websites for chess sets, I was very happy that I found Cool Chess Canada.  The website is laid out very well and is simple to navigate.  Processing and delivery of my order was very prompt.   Packing was exceptional. They use all environmentally friendly packaging materials. 

Cool Chess Canada's customer service is second to none. I cannot state this enough.  I had a very minor problem with my order.  One simple email and Cool Chess Canada responded very promptly and resolved the situation --- which I might add exceeded my expectations.   The owner Graeme personally emailed me several times and went out of his way to ensure I was completely satisfied.  This totally impressed me as I have rarely seen such dedication to customer service excellence, a result of which I am now a lifelong customer of Cool Chess Canada. With this much level of care and attention to satisfying the customer why should I need to shop anywhere else?  I have made it a point to recommend Cool Chess Canada to all my family and friends.  You won't be disappointed. This is one business that is dedicated to excellence in customer service."

H. Lad, Ontario.

"Just wanted to thank you for sending all of the extra stuff! You guys are the best company I have ever dealt with."

L. Dee, Ontario.

"Thanks for the follow-up. I've already picked up the set and it looks great. The chess pieces are absolutely perfect. The "modern" design is just amazing, especially on the knights. Thanks for the prompt service and for exceeding my expectations. If I ever need chess supplies again, I can guarantee that I would never go anywhere else. Cheers!"

P. Heine, Ontario.