Cool Chess Canada Delivery, Return Policy

At Cool Chess Canada we really want you to be happy with your purchase. We understand that there may be circumstances that mean you need to return a product to us. The following lays out our return policy terms. Please read them carefully.

Delivery

Our goal is to dispatch goods ordered to you within 48 hours of receiving your order. If we receive and order during the weekend we aim to dispatch the goods ordered on the following business day. Delivery within Canada is expected to take no longer than two weeks and will generally be within one week. We will always endeavor to get your order to you as quickly as we can.

Shipping Rates and taxes

Shipping rates vary according to province or territory. We try to keep our rates as competitive as possible. We currently have a free shipping policy in place for orders $120 CAD and above, but we cannot offer free shipping to the Northwest Territories, Nunavut, the Yukon, or USA. Shipments above 25 kg may also be subject to shipping fees. Taxes are charged as per your provincial rate. We do ship to the USA but not other international locations at this time.

30 Day Returns

If you are not completely satisfied with your purchase, you may return it to us within 30 days of the shipping date. Merchandise must be received in a new or otherwise original condition and with the original packaging. Please note we do not charge a restocking fee. 

Return Shipping

Cool Chess Canada does not pay for or reimburse shipping on returns, except when we ship an incorrect item. In this case we will only reimburse shipping costs based on Canada Postal Service Ground shipping rates. Cool Chess Canada will not reimburse based on another shipper unless previously agreed to. Please contact us for queries regarding this.

Damages

If you receive damaged merchandise from us please contact us within 7 days of receipt of merchandise for the claim to be valid. Please email: sales@coolchesscanada.com or telephone: 1-416-705-5168. If you receive damaged merchandise, it is important to preserve the product and its packaging. We will work with you to replace the damaged product as soon as possible. Please be aware that we have to work with the shipper in order to process a claim, so don't  return a product until we give you further instructions.

Refund Processing

Cool Chess Canada aims to process refunds as soon as possible. Please allow up to two weeks for us to process your refund once returns have been received. We cannot be held responsible for delays caused by mail or credit card companies.

Contact Us

If you have any questions, concerns, or comments about our Return Policy you may contact us using the information below:

By e-mail: sales@coolchesscanada.com.
By Phone: 1-416-705-5168.

We reserve the right to make changes to this policy, and any changes will be posted.